We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

• All items must be in their original packaging with product tags intact
• All items must be unworn, unused, unwashed and in its original condition
• Original sales invoices need to be verified
• All items need to be purchased from lkluv.com

If above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless if the merchandise have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be notified to us via email within 10 days from the confirmed delivery date.  All requests for returns however, would need to be strictly made by email to info@lkluv.com .

2. EXCHANGES & RETURNS ONLINE

2.1 You will need to include a copy your original invoice together with the item(s) in its original condition and packaging.

2.2 Kindly print and fill out the Exchange/Return Request Form here and follow the steps instructed by our staff for your return.

2.3 Once we have received the returned merchandise, we will examine and credit you for the return once it is validated by our staff.  Generally, the processing period is 3-5 working days upon receipt of your parcel.

2.4 All requests for returns will be credited to your online account with lkluv.com. It is strictly non refundable, non extendable.

2.5 Store Credit given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.

2.6 However, if any of the products received is deemed defective or a wrong shipment, lkluv.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of lkluv.com